I work for tech support
Thursday, March 6th, 2008http://sillypoorgospel.blogspot.com/2008/03/geek-squad-jesus.html
Peggy Parsons, who has a paid position with universal tech support, writes skillfully about the ultimate programmer, the big software re-write, and the human interface. As a tech support volunteer – and as one who likes to customize the system settings, download new software, get all the latest upgrades, and sometimes even do beta testing – I’m particularly grateful for the 24/7 help-desk.
While I’m often more excited about the new releases than I’ve ever been about the millenia-old re-write, I recognize that it’s all being done by the same dev-team. In fact, I think that a lot of the new releases I get so excited about may really just be custom design adjustments to get my interface working. One thing I love about the dev-team: there is no abandon-ware, and they’re always taking bug reports. It’s nice to know that the lead hacker takes a personal interest in making the software work for each and every one of us.